Claims Officer

In this position you will…

• …drive smooth end-to-end daily operational activities for customer claims. Your focus will be towards claims processing within expected service level agreements with the client delivering first class turn-around-time (TAT). You will be also working with a strong team of seasoned professionals who drive and executes best practices.. You will have the opportunity to define and build claims services and develop a rewarding career. You will be encouraged, empowered, and challenged to become a member of a dynamic team.

You will be responsible for…

• Manage Claims (Backend) by confirming coverage and policy information to achieve intended outcomes.
• Managing our service providers to move the claims towards a desirable direction
• Building relationship with both internal and external customers and other stakeholders
• Manage daily Claims Call queries which includes 1st level escalation management in a composed manner.
• Ensure confidentiality of all claims information, inclusive of claims guidelines and internal control
• Engage with ARC (authorized repair centers) on quotation, RNF & invoices for devices that sent for repair
• Manage logistic partners and engaging them to full fill claims within specific TAT
• Ability to respond to e-mail and written request from customer in accordance to companies operating procedure within the stipulated turnaround time.
• Conduct in-house investigation by taking recorded statements, ordering police reports, reviewing repair estimates, securing relevant pictures and evidences, etc.
• Maintain compliance with local Fair Claim Practices Act or rules and internal instructions.
• Keep Operations Manager advised of significant developments in claims. Prepare required reports and other notices in a timely manner.
• Daily Huddle with Team Lead and Ops HOD
• Daily Report Extracted from company Operating System.

For you to be successful…

…we expect you to be able to demonstrate the following key competencies:

Curious

• Motivated and self-directed, identifying opportunities to grow and acquire new knowledge from a range of sources. Has a sound comprehension of relevant multi-discipline areas of expertise.
• Demonstrates reflection and solicits feedback from others. Evaluates and learns from set-backs and adversity.

Communication

• Effective and articulate communicator actively and respectfully listens to and synthesizes others’ perspectives
• Concise in communicating and references relevant information tailored to the audience to support points

Collaborative

• Inclusive, empathetic and encourages and facilitates other team members to unite and deliver positive results
• Develops strategic relationships and networks across the organization and shares with others for mutual benefit

Adaptable

• Is quick to adapt approach and act flexibly in response to changes in the strategic and/or operational direction of the organization
• Modifies style and leverages different approaches depending on different situations and circumstances