Cloud IT Support (L2)

About STYL Solutions: Ride on the wave of Industry 4.0! Join STYL Solutions in the forefront of using Fintech and IoT technologies for smart city/nation transformation. Headquartered in Singapore with an R&D center in Vietnam, STYL Solutions designs, develops, and supplies hardware, software, and integrated solutions for applications in payment, loyalty management, location tracking, self-service operation, and telemetry. Our market segment coverage extends from financial services, retail, mass transit, and education to social services markets in Singapore and South Asia Pacific. Our vision is to use Fintech and IoT to create smart and efficient cities that enhance Quality of Life through convenience and healthier living. We are looking for experienced and passionate members to join our team in building high-performing, scalable, enterprise-grade applications for our clients. Responsibilities:Implementing all the processes and activities related to the L2 support for the company projects which can be supporting them to customers or partners, including but not limited to follow responsibilities: Manage customers' infrastructure, systems, and applications. Perform operational administration, maintenance, and issue resolution for systems and applications. Troubleshoot and resolve incidents. Analyze critical incidents, provide root cause analysis (RCA), and report findings. Coordinate with internal and external teams to resolve issues promptly. Respond to customer inquiries via phone, email, or online platforms. Maintain and execute requests such as changes or service enhancements. Set up, configure, and manage the ticketing system to ensure effective tracking and resolution of incidents, requests, and changes. Monitor ticket progress to ensure adherence to the project’s Service Level Agreements (SLAs), and implement measures to meet or exceed SLA requirements. Install, configure, and customize monitoring systems. Respond to and resolve system issues reported by monitoring tools. Provide proactive performance and system usage reports with preventive actions. Development/setup of Automation job for Linux, Cloud platform. All other operations and supporting activities as assigned by the supervisor.