Club InterContinental Supervisor

• Monitor Club InterContinental personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through farewell

• Monitor Club InterContinental personnel to ensure Club InterContinental’s Guests consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service.

• Inspects all VIP rooms prior to arrival

• Oversee maintenance of efficient repeat guest history system

• Promote Inter-Hotel sales and in-house facilities

• Perform such functions as to include:

- Priority Club and regular guest welcome letters

- Solicitation of Priority Club applications

- Attending to special requests by guests

- Develop and implement guest telephone contact systems

• Compile, analyses and control Club InterContinental costs.

• Schedule and attend regular Club InterContinental guest cocktail parties and social engagements in an effort to further improve on service delivery

• Review arrival lists for all Club InterContinental arrival guest and VIPs to check room allocations, amenities, and special requests.

• Prepare requisitions for amenities on a timely basis

• Overall responsible for ensuring and maintaining the entire range of services offered for the Club InterContinental and the aim to maximum guest satisfaction

• Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary

• Organize and conduct regular meeting for all Club InterContinental staff to facilitate communications and smooth operations

• Work within the company’s Human Resource Management System to ensure the departmental performance of staff is very productive.