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Mô Tả Công Việc
- Process all guest check-ins by confirming reservations in computer system (e.g., Fidelio, PMS, FOSSE, OPERA), verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.
- Secure valid form of payment (e.g., credit card, cash) prior to issuing room key.
- Activate room keys using electronic key machine (e.g., Saflok) and reissue new room keys to guests as necessary (e.g., lost key) by verifying guest identity and using electronic key machine.
- Set up accurate accounts for each guest upon check-in according to their requirements (i.e., sharewiths, separate room/tax/incidentals, comp).
- Assign room according to guest request and preferences whenever possible.
- Sell a room/accommodation to guests without reservations based on availability.
- Ask for and enter Marriott Rewards information (e.g., number, name, address) when taking reservation or checking guest in.
- Communicate to appropriate staff that there are guests that are waiting for an available room.
- Coordinate with Housekeeping to track readiness of rooms for check-in and to report guest concerns.
- Keep track of changes in room status (e.g., early check-out, late check-out, room transfer, unexpected stay over) for Housekeeping.
- Accommodate requests for room changes when possible.
- Obtain and verify proper tax-exempt information for tax-exempt guests.
- Verify and adjust billing for guests.
- Ensure rates match market codes and that any exceptions are documented and include an explanation
- Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood.
- Assist management in preparing and conducting performance reviews of hourly employees.
- Assist management in counseling hourly employees on work related concerns and issues to ensure satisfaction and productivity.
Yêu Cầu Công Việc
- Be interested in hospitality industry.
- Hard-working | Active | Enthusiastic.
- Want to develop career path in Marriott International.
- At least one-year of related work experience
- Discuss during interview.
Hình thức
Quyền Lợi
- Get competitive salary & service charge.
- Have 12 annual leave days for a working year.
- Work 5 days per week - 2 days off per week.
- To be entitled to the prescribed insurance, including health insurance, social insurance, and unemployment insurance.
- Join an annual picnic.
- Receive training and training for career development.
- Meal in shift working, free parking, uniform.
Mức lương
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