Cluster Event Sales Executive - Novotel Hanoi Thai Ha

• Maintain complete knowledge of the following (to include but not limited to):

- All hotel features / services, hours of operation

- Hotel function space, entertainment options, menus and floral decoration options

- Hotel safety guidelines and evacuation plan

- Scheduled daily group activities

• Maintain high level of knowledge of competitors’ product

• Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure

• Liaise with banquet team to ensure correct set-up of function to meet clients’ needs

• Arrange site inspections for potential clients

• Promote positive relations with guests and attend to all requests expediently and courteously

• Acknowledge and handle guests’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to management

• Review in-house guest list and be familiar with guest names and room locations

• Follow-up with in-house guest to ensure on-going service to the guest

• Develop professional relationships with key players in the designated Market segment to build business

• Maintain good relationships with counterparts at competing hotels

• Up-sell and promote hotel’s facilities and services at every available opportunity in order to maximize sales revenue