Cluster Reservations Agent/ Nhân Viên Đặt Phòng Chung

up-selling and suggestive selling techniques

• Promote the Hotel’s (and IHG generally) products and services

• Maintain a high level of product and service knowledge about all IHG Hotels in your region

• Maintain professional grooming, follow hotel policy and brand standards

• Develop and maintain a regular pattern of sales calls

• Prepare and execute action plans which increase reservation sales and associated business

• Record and process reservations made by phone/fax/email

• Accept and follow up waitlist reservations

• Process new reservations, amendments such as extensions, early departures, etc., or cancellations as per

guest requests via multi-channels

• Promptly handle guest requests and coordinate with related departments to get things done

• Follow up pre-payment for advance purchase and Wholesales FIT bookings

• Check reservation creations and update booking details as per hotel standards

• Ensure individual/company/travel agent/source/group profiles are well updated

• Maintain knowledge of special rates/offers/promotions

• Prepare reports as requested (eg. Miscellaneous reports)

• Be responsible for keeping our property safe and secure, to participate in any hotel activity related to Fire

Life safety

• Be a friendly face and helping hand to our guests

• Look smart – wear your uniform with pride

• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done

• Perform any other duties that may be assigned by the management from time to time