Concierge Supervisor

- Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning/laundry etc.…) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction

- Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities

- Answer, record, and process all guest calls, messages, requests, questions, or concerns

- Contact appropriate individual or department (e.g., Bell person, Housekeeping, Service Center etc.…) as necessary to resolve guest call, request, or problem

- Review shift logs/daily memo books and document pertinent information in logbooks

- Ensure that any outstanding requests from the previous day receive priority and are resolved

- Monitor inventory and order general office supplies

- Notify Security of any guest reports of theft of hospitality at all times. Have thorough knowledge of all Front Office operations

- Assist Hotel Management in hiring, scheduling, evaluating, counselling, disciplining and motivating and coaching employees