Đăng nhập
Đăng ký
Mô Tả Công Việc
JOB OBJECTIVESThe Contact Center Inbound Service Officer is responsible for assisting with customer service inquiries and providing solutions based on clients’ needs in coordination with the Customer Service function. The overall objective is to analyze the best course of action to resolve client issues via calls.KEY RESPONSIBILITIES• Reports to the Team Leader / Supervisor.• Attend to inbound telephone calls with standard operating procedures.• Provide information on services offered by the bank to enhance customer relationships.• Provide professional, friendly, and high-quality customer service for each point of contact with the customer.• Identify and respond to customer needs accordingly.• Able to consistently communicate in a positive and enthusiastic manner, while handling customer complaints in an assertive manner.• Use call/contact control techniques to provide efficient, high-quality interactions with customers.• Maintain detailed records of client interaction to improve quality of information available.• To provide optimum service to all customers by answering inquiries and resolving complaints effectively with the aim of projecting a professional image.• Update and perform on-line maintenance on system terminals as per customers’ requests.• Ensure effective and timely follow-up as promised to customers.• Process financial entries and adjustment on customers’ accounts if necessary.
Xem toàn bộ Mô Tả Công Việc
Yêu Cầu Công Việc
Mandatory:• Holds at least bachelor’s degree in any field.• At least of 2 years of experience in Customer Service related role.• Previous experience in a call center would be an added advantage.• Should have an interpersonal and communication skills with good command of written and spoken Vietnamese and English.• Strong in customer service skills. A team player with commitment and initiative, service oriented, able to work under pressure, matured, motivated, meticulous, and analytical and able to multi-task.• Good understanding of the bank’s customers, product, and services.• Working knowledge of specialized products, systems, and services.• Knowledge of Internet, Microsoft Office including email, MS Excel, MS Word.• Assertive and able to manage in situations where there may be limited information.
Xem toàn bộ Yêu Cầu Công Việc
Hình thức
Full-time
Mức lương
Thỏa thuận
Báo cáo tin tuyển dụng: Nếu bạn thấy rằng tin tuyển dụng này không đúng hoặc có dấu hiệu lừa đảo,
hãy phản ánh với chúng tôi.
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
