Customer Service Specialist

• Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
Responsibilities:
• Accepting order inquiries from customers or clients and responding with follow up queries: quotation, order, control inventory and shipping schedule to customer;
• Corporate with other departments, vendors and forwarders;
• Handling and resolving customer complaints, obtaining and evaluating all relevant data to handle complaints and inquiries;
• Following up with customers to ensure high-level satisfaction and determining future requirements;
• Process documents related to Import-Export, Custom and payment process (Bill, Invoice…);
• Record details of inquiries; making weekly, monthly sale and inventory report to managers;
• Communicate and coordinate with internal departments;
• Follow up on customer interactions.