Customer Success Specialist

Join AlphaSphere & Become a Customer Success Specialist in an Epic Adventure!Who We AreOptiSigns, a flagship cloud-based Digital Signage solution under AlphaSphere, is trusted by 13,000+ global customers. We’re searching for Customer Success Specialists—young, innovative players who thrive on challenges, adapt on the fly, and use creative strategies to conquer any obstacle, ensuring every customer interaction with our team delivers an unbeatable, game-changing experience!Your Mission​As a Customer Success Specialist, you’ll play a key role in delivering exceptional experiences for our customers, with opportunities to grow and take on new challenges. Your responsibilities will include, but are not limited to:•​ Empower Customers: Be the go-to support for customers using the OptiSigns app,addressing their questions and resolving issues with efficiency and care across various channels.•​ Tackle Technical Challenges: Dive into technical issues, using your problem-solving skills to diagnose and resolve problems on platforms, ensuring a smooth experience for customers.•​ Enhance the Experience: Contribute ideas to improve support resources, such as help articles and guides, making them more intuitive and helpful for users.•​ Drive Customer Success: Follow up with customers to ensure their needs are met, gathering insights to better understand their experience and identify opportunities for improvement.•​ Collaborate for Solutions: Work closely with internal teams, escalating complex issues when necessary, to deliver the best possible support and outcomes for customers.•​ Support Billing Needs: Assist with billing-related tasks, ensuring a seamless financial experience by helping customers with payments, subscriptions, invoices, and refunds as needed.