Dining Concierge/ Nhân Viên Phụ Trách Quầy Thông Tin Ẩm Thực

• Handle all Restaurant reservations and enquiries

• Welcome all VIPs from the lobby and to send them off after the event

• To create special “WOW” packages for birthdays, anniversaries and proposals

• Send birthday and anniversary cards to guests, follow up with annual calendar dates of previous events

• To build and enhance good relations with external hotel concierges

• Increase guest database for all restaurants

• Engage with guests to ascertain their needs & wishes

• Send thank you e/mails to guests after their dinner and ask for feedback

• Supervision, training and development of the user of Open table

• Monitor guest arrival and departure

• Daily meetings with F&B Team to discuss issues and successes

• Cross selling of outlets

• Improve communication flow in the complex + with other departments

• Keeping EAM F&B & assistant director F&B informed of all operational activities

• Be visible and supportive

• Be active with food tastings

• Highlight to Managers guest requirements

• Discuss dietary requirements

• Attend daily F&B briefings and highlight guests who requires special attention.

• Updating and handing over through regular use of e-mails, meetings & informal sessions, one to one sessions

• Ensuring regular handing over & updates take place (policy & procedure review)

• Walk through the operation to ensure the good execution of the promotion

• Attend weekly management meetings

• Be in the restaurant during service to monitor guests satisfaction for all outlets

• To review weekly Medallia score and create action plan based on results

• Review Emotional connection and work on improving results through training program

• Manage festive season bookings

• Build relationship with tour operators to drive afternoon tea business

• To monitor websites and give feedback

• To monitor competitors pricing

• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety

• Be a friendly face and helping hand to our guests

• Look smart – wear your uniform with pride

• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done

• May assist with other duties as assigned by management