Duty Engineer/ Trưởng Ca Kỹ Thuật Vận Hành

• Conducting walk-throughs and assessing the safe and efficient maintenance and operation of all mechanical, electrical, HVAC systems and any other related equipment
• Ensure that all projects, routine maintenance, repairs, and replacement projects are completed in a timely fashion and according to applicable codes
• Obtain and present cost-effective proposals for maintaining or repairing all systems throughout the hotel
• Perform guest response and preventive maintenance work orders as assigned
• Schedule work in accordance with preventive maintenance program in rooms and public space with all other departments to ensure limited guest impact
• Ensure that all Life Safety equipment and systems are inspected, tested and certified per code and any applicable brand standards
• Assisting critical situations (fire, natural disasters, major mechanical malfunctions, etc) and performing duties as assigned
• Maintaining effective preventative maintenance and work order programs through the utilization of electronic systems (Quore, PM Works, or brand specific programs)
• Organize materials, tools, and equipment to perform daily assignments
• Maintain cleanliness and organization of the work area at all times
• Maintain the proper use, cleaning, maintenance and storage of all tools
• Handle chemicals for designated uses/surfaces in accordance with Safety Data Sheets
• Ensure key security program is in place and adhered to
• Maintain property grounds

• Create 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provide employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork

 Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
 Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
 Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
 Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
 Performs other duties required to provide the service brand behavior and genuine hospitality

• Adheres to hotel policies and procedures

 Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance.
 Communicate effectively with guests, co-workers and the manager
 Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
 Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment
 At all times projects a favourable image of the Hotel to the public
 Assist in the development of the Hotel business plan and ensure an overall understanding of its departmental goals and objectives.
 Attends work on time as scheduled.
 Follows safety and security rules and procedures.