Duty Manager

• Welcomes guests and fosters customer loyalty through his/her friendly manner.

• Develops high-quality relationships with guests throughout their stay.

• Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.

• Oversee and supervises guest arrivals and departures with the front office manager and duty managers.

• Provide a high level of customer service and maintain a high profile in the day-to-day front office operations.

• Ensure that personalized service is offered to each and every guest.

• Ensures that the pricing policy and internal audit procedures are duly applied.

• Review the arrival list for all arrivals and VIPs to check room allocations, amenities, and special requests.

• Take responsibility for Night Auditor

• Integrates and trains employees, providing support for skills development.

• Ensures that all front desk employees are well-presented (uniforms, personal hygiene, etc), and also punctual.

• Ensures that the workplace remains clean and tidy

• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies, and knowledge of the local area and events.

• Have a good knowledge of all systems and standard operating procedures of Front office.

• Ensures that guest documentation and information are available and up-to-date

• Perform other duties as assigned