Expert, Operational Service Efficiency Monitoring

Job Purpose- The job holder collect, consult and document (BRD) requirements from business units to improve processes towards automation and to act as a bridge between business and technical teamsKey Accountabilities 1. Collect, classify, and research operational data:- Gather and consolidate datasets from various internal and external sources related to operational activities.- Ensure data is properly classified, stored, and managed according to standards to support analysis and decision-making objectives.2. Analyze data and develop reporting systems:- Design, develop, and maintain reporting systems and dashboards to support performance management and continuous improvement.- Extract insights from data to assist strategic decision-making for the Head of Operations and other management levels.- Act as the primary contact for consulting and providing reports for operational management activities.3. Develop data utilization capabilities for end-users:- Guide and support departments in using Business Intelligence (BI) tools.- Promote a culture of data self-service across the entire Operations Division.4. Participate in and lead BI projects:- Serve as a data analysis expert in projects requiring BI resources.- Collaborate with stakeholders to implement BI solutions aligned with operational needs.5. Ensure stability of reporting and data analysis systems:- Monitor and ensure the accuracy and efficiency of reporting and data analysis systems.- Promptly address any issues and propose system improvements6. Coordinate across units to support operational activities:- Work closely with departments across different divisions to help achieve targets and resolve arising issues.7. Automate periodic reports:- Design and implement automated reporting solutions to improve productivity and minimize manual tasks.8. Perform other assigned tasks:- Carry out additional duties as directed by management or as required by projects from time to time.