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Mô Tả Công Việc
- Guest Check-In & Check-Out: Assist guests with the check-in and check-out process, ensuring a smooth and efficient experience.
- Guest Assistance: Greet guests upon arrival, assist with luggage, provide information about resort amenities, activities, and local attractions.
- Guest Services: Handle guest inquiries, concerns, and requests in a timely and courteous manner, escalating issues to senior staff as necessary.
- Front Desk Operations: Learn and assist with daily front desk operations, including managing the resort's property management system (PMS), processing payments, and maintaining guest records.
- Communication: Assist in communicating guest preferences or special requests to relevant departments, ensuring a personalized experience.
- Administrative Support: Perform administrative tasks, including filing, organizing guest paperwork, and maintaining a clean and organized reception area.
- Problem Resolution: Observe and learn how to effectively resolve guest complaints and concerns, ensuring guest satisfaction and loyalty.
- Training and Development: Participate in training sessions to learn resort policies, guest service standards, and the use of resort software.
- Collaboration: Work closely with other departments such as housekeeping, maintenance, and concierge to ensure seamless service for guests.
- Guest Feedback: Assist with gathering guest feedback and contribute to the process of improving resort services and operations.
Yêu Cầu Công Việc
* Experience: No prior experience is required; however, any customer service or hospitality experience is a plus.
* Duration: 3 - 6 months.
* Skills:
- Strong communication skills, both verbal and written.
- Friendly, approachable, and professional demeanor.
- Ability to multitask in a fast-paced environment.
- Basic computer skills and a willingness to learn resort management software.
- Attention to detail and organizational skills.
- Problem-solving skills and the ability to handle guest complaints effectively.
- Willingness to work flexible shifts, including nights, weekends, and holidays.
Hình thức
Quyền Lợi
- Free staff accommodation and 3 meals.
- Monthly allowance
- Activity: Birthday Party, Year End Party…
- Details will be discussed at the interview
Mức lương
Từ 1 đến 3 triệu
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
