Front Desk Supervisor

• Give priority to guest relations, while taking care to respect administrative procedures

• Anticipate guests' needs and take them into consideration. Handle guests' requests for information and provides answers; puts them in contact with the appropriate people.

• Handle any customer objections, comments or complaints; provide a response as soon as possible while the guest is still at the hotel.

• Collect and input information on guests, to improve future visits to the hotel.

• Assure the interface between all hotel departments and service-providers if necessary.

• Help train and develop other members in the team.

• Apply a flexible approach and use own initiative whilst working in a proactive manner

• Is responsible for the smooth running of the shift whilst ensuring that service standards are consistently exceeded.

• Ensure that the team comply with the standard of procedures of the hotel and department.

• Motivate and drive the team to exceed departmental targets.