Front Office Manager

Responsible for room revenue maximizing through all types of reservation and sources of revenue, arrival and departure of guests, VIPs and groups, quality of services, in coming and out going information to and from guests and management, training of front office employees, handling guest complaints, discomfort, emergency, and other aspects which concerning guests and employees of the hotel. Supervise and ensure the effectiveness of operation and management in all areas of front office department. Involves on budgeting and forecasting in regards of front office department as well as cost saving campaign/To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety and developmentProperly handle all administrative work with regard to performance appraisals and terminations of employee. Responsible for interviewing and hiring in conjunction with hotel policyTo ensure that the training in each sections within front office are carried over and facilitate by the responsible manager