Front Office Manager

- Responsible to monitor the global Front Office operation.- Further in charge of the training program.- Responsible for the guest’s satisfaction in accordance with the Hotel’s philosophy.- To achieve a high level of guest’s satisfaction by maintaining consistency and efficiency in service and politeness among the members of the staff- To control the Front Office expenses to a minimum level and to maximize the revenue through room and outlet sales.- Monthly reporting on departmental revenue and expenses. Responsible for controlling of all confidential and financially related information of Front Office.- Security & Confidentiality: Handle highly confidential financial, employee, corporate data, legal and tax information on a daily basis. - Make reports to the General Manager and to the Head Office