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Mô Tả Công Việc
Supervise front office operations during assigned shift including:
Maintenance of guest information
Maintenance of information about local events
Compile occupancy statistics
Supervise the use of the public address system
Supervise group bookings
Assisting with serious complaints
Supervise cashiering activities during shift including:
Cash handling and banking procedure
Dealing with irregular payments
Instructing staff in credit policies and facilities
Instructing staff in cash security procedures
Carry out debtor control
Prepare reports
Supervise the cashiering system
Works with Superior and Human Resources on manpower planning and management needs
Works with Superior and Director of Finance in the preparation and management of the Department’s budget
Other tasks assigned by manager
Accountabilities
Number of employees supervised
Direct: Guest Service Agents
Indirect: N.A
Annual Operating Profit/Payroll Budget: N/A
Key Metrics
Completion of assigned tasks
Decision Making Responsibilities (Decision Rights)
Matters pertaining to Front Desk operations
Within the authority as assigned for Hotel Band 7 role
Yêu Cầu Công Việc
- Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
- 1-year experiences in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.
Hình thức
Quyền Lợi
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.
Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
True Responsiveness
Mức lương
Thỏa thuận
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
