Fulltime Receptionist/Lễ tân (Tiếng Anh tốt)

Company Overview:

We are Family Medical Practice - the largest and oldest foreign, privately-owned, international health care provider in Vietnam with clinics in major cities in Hanoi and Hochiminh. Our multinational team of physicians and colleague comes from the Canada, Israel, France, United Kingdom of Great Britain and Northern Ireland, Belgium, Sweden, Venezuela, Ukraine, Japan, Korea, India, Philippines and Vietnam. We are a growing and thriving company.

We are looking for Receptionist to join our professional team of Reception/Front Desk/Customer Service:

Responsibilities:

• Greet patients, advice patients of consultation fees, after hour’s charges, Public holiday charges & specialist services & charges. Obtain insurance information & any other necessary data, make sure every patient is treated; monitor & ensure an efficient flow of patient in/out including consultation, nurse triage, imaging, lab test, pharmacy and cashier.

• Answer multiple-line phones, emails, use booking online, traditional booking in order to ensure effective use of doctor and patient time, reschedule, cancel appointments, response to patients’ questions and provide accurate information when requested. Make sure that patients are provided advance information pertinent to visit (i.e., co-pays due, bringing insurance cards, arriving early for registration/check-in, etc.)

• Inform patients’ on-time on any changes of schedule.

• Liaise with doctors, nursing staff, and insurance claims department.

• Translate/ Interpret for doctors and patients when needed.

• Process payment and issue/correct/modify/cancel invoices.

• Explain practice arrangements and requirements for new and existing patients; give new patients the “new patient package”.

• Manage requests for home / hotel visits as part of emergency call service, including all relevant information. Deal efficiently in timely manner with emergency situations.

• Ensure that all patient interactions are dealt with confidentially and any confidential paperwork is dealt with in accordance with practice protocol.

• Ensure patients have access to any relevant leaflets & support services in relating to their hospitalization.

• Be the front line of customer service; take initiative to resolve problems of unsatisfied patients in order to enhance the patient experience satisfaction.