Global Technical Support Engineer

- Provide expert-level support for VinFast vehicles, addressing issues related to electrical, mechanical, software, and system diagnostics.- Offer remote troubleshooting to service centers and customers worldwide.- Work closely with engineering and R&D teams to diagnose complex issues, identify root causes, and support product improvements.- Create and update technical documentation, including troubleshooting guides, service manuals, and FAQs.- Develop training materials for internal teams and partners.- Manage technical incidents from initial report through resolution, ensuring timely and effective solutions.- Track recurring issues and contribute to solutions that prevent future problems.- Assist in field testing, evaluate vehicle performance, and gather feedback to support product optimization.- Collaborate with customer support teams to ensure clear communication and excellent service.- Support global operations by ensuring that technical support processes meet the needs of diverse markets, adapting to regional challenges.