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Mô Tả Công Việc
- Provide expert-level support for VinFast vehicles, addressing issues related to electrical, mechanical, software, and system diagnostics.- Offer remote troubleshooting to service centers and customers worldwide.- Work closely with engineering and R&D teams to diagnose complex issues, identify root causes, and support product improvements.- Create and update technical documentation, including troubleshooting guides, service manuals, and FAQs.- Develop training materials for internal teams and partners.- Manage technical incidents from initial report through resolution, ensuring timely and effective solutions.- Track recurring issues and contribute to solutions that prevent future problems.- Assist in field testing, evaluate vehicle performance, and gather feedback to support product optimization.- Collaborate with customer support teams to ensure clear communication and excellent service.- Support global operations by ensuring that technical support processes meet the needs of diverse markets, adapting to regional challenges.
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Yêu Cầu Công Việc
- Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Automotive Engineering, or a related field.- 5+ years of experience in technical support or field engineering, preferably in the automotive, EV, or technology sectors.- Hands-on experience with electric vehicle systems, including battery management, drivetrains, and diagnostic tools.- Strong understanding of automotive systems, diagnostics, and troubleshooting.- Experience with vehicle diagnostic software (e.g., OBD-II, CAN bus) and remote diagnostics tools.- Familiarity with electric vehicle (EV) technology is highly desirable.- Proficiency in English is required.- Excellent communication skills, with the ability to explain complex technical concepts to non-technical audiences.- Strong problem-solving and analytical abilities.- Customer-focused and detail-oriented with the ability to handle multiple tasks in a fast-paced environment.- Ability to work collaboratively in a global team and adapt to diverse work culture.
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Hình thức
Full-time
Mức lương
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