Guest Relations Agent/ Loyalty Agent

Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.

Follow up with guests to ensure their requests or problems have been met to their satisfaction.

Receive, record, and relay messages accurately, completely, and legibly.

Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. 

Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.

Develop and maintain positive working relationships with others; support team to reach common goals. 

Comply with quality assurance expectations and standards.

Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. 

Perform other reasonable job duties as requested by Supervisors