Guest Relations Officer (Korean Speaking)

• Have a complete knowledge of the hotel product including room rates, relative facilities, food and beverage outlets/promotions, spa, fitness center and etc.

• Monitor daily arrivals/departures and anticipate guest needs and handle guest inquiries in a helpful and attentive manner.

• Suggest alternatives to meet customer needs in terms of product features and benefits.

• Meet and greet all return guests, regular guests and VIP guests of the hotel as required.

• Ensure that all issues pertaining to guest satisfaction are met and that all follow up is completed on a timely basis. Pre-empt and anticipate guest needs.

• Maintain regular quality control inspections of departments’ standards.

• Ensure that all lobby and entrance areas spotless condition at all times.

• Ensure that all duties are complete prior to shift end as outlined in the shift checklist and that information is transferred from shift to shift.

• Develop and maintain a motivational working environment within the department and positive relations with other departments.

• Have a complete knowledge of hotel policy and procedures.

• Report health/safety and security hazards to your manager or Duty Manager.

• Maximize revenue of tour/activity and transportation.