HCM - Operation Executive (Lush)

1. RESPONSIBILITIES AND DUTIES – APPOINTED AREA:

Sales Performance:

• Utilize insights to adjust business strategies and stay ahead in the retail landscape
• Analyze financial reports and make data-driven decisions to achieve sales targets.
• Report and manage the overall sales performance 

Operation

• Ensuring Store VM quality following Brand guideline
• Monthly/Weekly stock inventory, order management, forecasting and coordination for stock movement management
• Store system update, product transfers, system updates for new products, and payroll input
• Responsibilities and coordination for cover stock rotations, wastage input, maintenance, product data management, shop window printing

Shop Development Visits and Calls

• Conducting a two-day development visit so that each manager receives one per year.
• Measuring the Customer Experience and Communication skills demonstrated by the manager and team. 
• Using the development visit guidelines to support the delivery of tailor-made learning, coaching and feedback to managers based on key areas of potential.
• Completing relevant paperwork and following up on actions set in a timely manner.

Probation Reviews:

• Conducting a one-day review at the end of a new manager’s probation period to evaluate the Customer Experience and Communication skills expected on the back of New Manager Training.
• Completing review form paperwork and following up on actions set at a review in a timely manner.

Training Shops and New Manager Training:

• Communicating and coordinating new manager training plans with training shop managers.
• Maintaining the ‘New Manager Training’ guidelines to ensure the training is always up-to-date, relevant and effective.
• Reviewing and developing training shop managers.
• Monitoring the performance of the training shops.

New Shop Openings / Relocations:

• Customer experience, team and personal development support to manager before, during and after the opening / relocation of their shop.

Performance Management:

• Implementing and supporting managers through performance improvement plans when related to FOP’s.

Shop Cover/Holiday Log:

• Keep up to date record of manager’s holiday.
• Support managers with shop cover.

Other Work:

• Collaboration and communication with Retail Operations and People Support.
• To attend meetings as and when required.
• Any other tasks as required, depending on the needs of the team and business.