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Mô Tả Công Việc
The IT Helpdesk Support Specialist will be responsible for providing technical support and troubleshooting assistance to end-users, both onsite and remote, with a focus on Active Directory (AD), Single Sign-On (SSO), Azure, and on-prem AD system related issues. The ideal candidate will have excellent communication skills, strong technical knowledge of AD, SSO, Azure, and on-prem AD systems, and a passion for delivering exceptional customer service.
- Responding to and resolving helpdesk tickets related to AD, SSO, Azure, and on-prem AD systems issues in a timely and efficient manner.
- Providing end-user support for desktops, laptops, mobile devices, and other peripherals.
- Configuring and maintaining user accounts, security groups, and group policies in Active Directory.
- Troubleshooting issues related to Single Sign-On (SSO) and Multi-Factor Authentication (MFA) solutions.
- Administering and maintaining cloud services and applications hosted in Azure.
- Configuring and supporting on-prem AD systems, including domain controllers, DNS, DHCP, and file servers.
- Configuring and supporting remote access solutions such as VPN, Remote Desktop, and Citrix.
- Providing assistance with software installations, upgrades, and patches.
- Collaborating with other IT teams to identify and resolve complex issues.
- Maintaining accurate documentation and following established processes and procedures.
Yêu Cầu Công Việc
- Bachelor's degree in Computer Science, Information Technology, or related field.
- At least 2 years of experience in a helpdesk support role, with a focus on AD, SSO, Azure, and on-prem AD system related issues.
- Strong knowledge of Active Directory, Single Sign-On (SSO), Azure, and on-prem AD systems.
- Familiarity with cloud-based productivity suites such as Microsoft 365 and Google Workspace.
- Experience with remote access solutions such as VPN, Remote Desktop, and Citrix.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Ability to multitask, prioritize tasks, and meet deadlines.
- Strong analytical and problem-solving skills.
- Willingness to work outside of normal business hours when necessary.
Hình thức
Quyền Lợi
Working environment:
- Technical and dynamic environment
- Flexible working space and time, you can work remotely or offline at the office
- Modern office in the center of Hanoi
Learning and development
- Career development opportunities in leading skills such as technologies, problem solving
- Work with leading experts in the world’s science, IT, Finance, Research and Blockchain.
- Increase the ability to manage time, work, projects, especially research and technology projects.
- Opportunity to contribute and build for the leading start up in the field of providing securities, financial and real estate services in Vietnam, and towards the world.
Compensations and benefits:
- Competitive salary and full salary in probation: Up to 20M
- Salary increments and bonus basing on mid-year and year-end performance review
- 13th-15th month salary in accordance with Company’s policies and regulations
- 15 days of leave per year
- Flexible working time: offline in Hoang Cau Street, Hanoi
- PTI Health insurance, Health Check, Happy Birthday, Gifts…
- ESOP Policy
- Annual summer vacation, Team-building activities
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