Mô Tả Công Việc
• Meet and greet all guests and potential guests at the front of the F&B outlet by ensuring the following:
o Ensure the outlet is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards
o Ensure outlet operating equipment is clean and in working order
o Maintaining standard uniform and personal presentation standards in accordance with hotel policy
o Welcoming guests to the Outlet, by using the Outlet name
o Inquiring if they have a reservation and noting it in the reservation book if they do
o Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book
o Being attentive to guest requests
• Escort guests to their preferred table or reserved table and seat guests according to restaurant standards
• Take telephone bookings and document in the Reservation book according to restaurant standards.
• Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor.
• Maintain responsibility of cleanliness of reception desk.
• Receive payment by cash, check, credit cards, vouchers, …
• Communicates to Superior any difficulties, guest comments and other relevant information.
• Establishes and maintains effective employee working relationships.
• Attends and participates in daily briefings and other meetings as scheduled.
• Attends and participates in training sessions as scheduled.
• Collecting payments whether in cash or credit from F&B Outlets and submit for Accounting Department.
• Take appropriate action to resolve guest complaints.
• Performs related duties and special projects as assigned.
Yêu Cầu Công Việc
Qualifications –
• Diploma in Accounting, Food & Beverage or related field.
Required Skills –
• Demonstrated ability to interact with customers.
• Is attention to detail, confidential and friendly person.
• Able to communicate by English.
Experience –
• 1-year related experience or an equivalent combination of education and experience.
Hình thức
Quyền Lợi
- Working with expat environment;
- Competitive salary package;
- Health Care and/or Accident Insurance;
- 12 - 18 days of Annual Leave depends on level;
- Uniform Laundry by the Company;
- Daily meals, Officer Check, privileges of using Hotel services,...;
- Others attractive benefits,....;
Mức lương
Thỏa thuận
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.