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Mô Tả Công Việc
- Responsible for the accurate dissemination of information in coordinating the activities of the floor and Front Office and vice versa and other departments of the Hotel and guests.
- To ensure efficiency in its performance by providing reliable information and highly responsible in doing necessary follow-ups.
- To assist in administration for Housekeeping operations.
- Maintain proper communication, coordination with guest, employee outside/inside department particularly Front Ofice and Engineering.
- To provide a courteous and professional service at all times.
- To maintain good working relationships with your own colleagues, and all other departments.
- To have a complete understanding of and adhere to the hotel’s policy relation to fire, hygiene, health and safety.
- To maintain high standard of personal appearance and hygiene at all times.
- To have a complete understanding of the hotel’s employee handbook and adhere to the regulations contained within.
- To carry out any other reasonable duties and responsibilities as assigned.
- As the center of communication responsible for receiving incoming calls from guest. In/out of department and convey it through proper channel.
- Log down all information received with the name of caller and information.
- Communicates with person concerned on matter of the hotel, especially guestrooms, public area, linen and laundry sections.
- Receive the arrival and departure lists from Front Office/ Sales and inform the Executive Housekeeper Asst. and supervisor assigned in the area.
- Pass on all information from the other departments to the person concerned.
- Issued / receive floor and public area keys and make sure that the issuance /return control logbook is signed by the person concerned.
- Perform other duties that maybe assigned to him/her by the supervisor.
- Greet and is courteous to all guest and colleagues, use eye contact and always offer assistance.
- Prepare housekeeper’s report and input into computer all room status report provided by the floor personnel.
- Record all coming and outgoing calls in the logbook.
- Perform special duties as required by Executive Housekeeper.
- To attend to guests’ needs and complaints properly.
- Responsible for the cleanliness of your own work area.
- To arrange baby-sitting request.
- Keep files and records in good order to enable you to locate information as requested.
- To provide service and information to hotel guests.
- To check master key,
- Records daily activities and events in his/her logbook for the Exec. Housekeeper, Asst. Housekeeper and Supervisors information.
- Coordinate with floor supervisors, G.S.A necessary information related to the housekeeping operations.
- Establish priorities of work and repair to be done and constantly follow-up until work is completed.
- File reports like discrepancy reprt, fit, group blocking, complementary order, GSA assignment sheet and housekeeping status report.
- Prepare housekeepers report and update room status in the computer.
- By the way she presents herself both on the telephone and in person she plays an important role in creating an excellent image of the Hotel.
Yêu Cầu Công Việc
- Significant experience in a customer-service position.
- Extremely high spirit of Customer Service.
- English: basic communication skills.
Hình thức
Quyền Lợi
- Employee Benefit Card offering discounted rates in Accor Hotels worldwide.
- Develop your talent through learning programs by Academy Accor.
- Opportunity to grow within your property and across the world.
- Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.
Mức lương
Thỏa thuận
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Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
