Housekeeping Supervisor / Giám Sát Buồng Phòng

The Role

 To provide service that is sincere, warm and enthusiastic, ensuring the residents’ satisfaction.

 To take the time to get to know the guest, and to be committed to service excellence.

Key Deliverables and Responsibilities

Planning & Organizing:

1. To prepare and distribute the Al a Carte services requests in coordination with the A la Carte Services supervisor

2. To review the employee schedule and annual leave plan to ensure the correct allocation of resources in order to improve owner/resident/guest satisfaction levels as well as employee productivity and satisfaction

3, Perform regular Room Attendant's Performance Audit to ensure everyone has the same work quality. 

Administration:

1. To write and update the policies and procedures, as well as cleaning checklists for Hotel & Residential component.

2. Oversee the implementation of a training plan for all Housekeeping team and outsourced public area team members

3. Prepare and conduct employee performance appraisals in collaboration with the Executive Housekeeper.