Human Resources Officer/ Nhân viên Nhân sự

 Supports the smooth running of the Human Resources Department, where all areas of responsibility are managed and delivered to the highest levels.

 Works proactively to maximize the guest service and the team experience, delivering a positive and responsive approach to enquiries and problem resolution.

 Delivers on plans where human resources initiatives & hotel targets are achieved.

 Builds and maintains effective working relationships with all key stakeholders.

 Recruits employees including developing job descriptions, preparing advertisements checking application forms, short listing, interviewing and selecting candidates.

 Assist in C&B and relevant labor reports.

 Plan training, including inductions for new employees.

 Conducts new recruit and leavers procedures and follow up all required documents to be submitted.

 Maintains staff personal files.

 Follows up leaves of staff.

 Follow up company asset given to staff such as Name tag, Lockers and all.

 Other duties as assigned.

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork

 Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

 Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

 Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

 Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

 Performs other duties required to provide the service brand behavior and genuine hospitality

Adhere to hotel policies and procedures

 Keeps General Manager promptly and fully informed of all problems or unusual matters of significance.

 Communicate effectively with guests, co-workers and the manager.

 Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

 Maintain a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment.

 At all times projects a favourable image of the Hotel to the public.

 Assist in the development of the Hotel business plan and ensure an overall understanding of its departmental goals and objectives.

 Attends work on time as scheduled.

 Follows safety and security rules and procedures.

 Abides by all Brand rules and regulations.

 Adheres to all Brand policies and procedures.

 Actively supports and promotes Workplace Health and Safety within the work environment.

 Performs any other reasonable duties as directed by the General Manager or his/her designate.