Hygiene Manager/ Quản lý an toàn vệ sinh

- Maintains the highest levels of cleanliness and hygiene in all Food and Beverage preparation and service areas

-Ensures constant availability of clean cookware utensils and service ware

-Supports the smooth running of the kitchen department, where all aspects of the guest dining experience throughout the whole Hotel are delivered to the highest level

-Maintains the highest levels of hygiene to conform and exceed local regulations

-Ensures HACCP compliance in all areas of food and beverage production and service

- Maintains accurate HACCP records.

-Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to inquiries and problem resolution

-Delivers on plans and objectives where kitchen initiatives & hotel targets are achieved

-Manages the kitchen team fostering a culture of growth, development and performance within the department

-Responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained

-Builds and maintains effective working relationships with all key stakeholders

-Reviews and scrutinizes the performance of the food offering, providing recommendations that will drive financial performance

-Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork

 Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

 Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

 Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

 Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

 Performs other duties required to provide the service brand behavior and genuine hospitality

Adhere to hotel policies and procedures

 Keeps General Manager promptly and fully informed of all problems or unusual matters of significance.

 Communicate effectively with guests, co-workers and the manager.

 Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

 Maintain a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment.

 At all times projects a favourable image of the Hotel to the public.

 Assist in the development of the Hotel business plan and ensure an overall understanding of its departmental goals and objectives.

 Attends work on time as scheduled.

 Follows safety and security rules and procedures.

 Abides by all Brand rules and regulations.

 Adheres to all Brand policies and procedures.

 Actively supports and promotes Workplace Health and Safety within the work environment.

 Performs any other reasonable duties as directed by the General Manager or his/her designate.