Inbound Tour Operator

About The Role

We are seeking an experienced and detail-oriented Inbound Tour Operator to join our growing operations team.

Requirements:

• Minimum 2 years of experience in inbound tour operations.

• Strong knowledge of Vietnam destinations and tourism services.

• Good understanding of Southeast Asia destinations including Cambodia, Laos, Thailand, and Bali is an advantage.

• Excellent written and spoken English.

• Experience working with international travelers and overseas travel agents.

• Strong organizational, communication, and problem-solving skills.

• Ability to work independently and manage multiple bookings simultaneously.

• Proficiency in Microsoft Office, Google Workspace, and online reservation systems.

• Responsible, detail-oriented, and customer-focused.

Key Responsibilities:

• Handle daily tour operations for Vietnam and Southeast Asia travel programs.

• Coordinate and confirm bookings with hotels, cruises, transportation providers, guides, airlines, and local suppliers.

• Prepare operation files, service vouchers, rooming lists, and travel documents.

• Monitor all services before and during client travel to ensure smooth operation.

• Communicate with suppliers and partners regarding reservations, amendments, and special requests.

• Support the Sales Team in itinerary planning and product updates.

• Resolve operational issues promptly and professionally.

• Maintain accurate booking records and supplier databases.

• Conduct quality control and service follow-up after tours.

• Assist in developing new products and improving operational procedures.

• Participate in destination inspections and supplier visits when required.

What We Offer:

✅ Competitive salary based on qualifications and experience

✅ Performance bonus and annual review

✅ Social Insurance and benefits according to Vietnamese Labor Law

✅ Friendly and professional working environment

✅ Opportunity to work with international clients and partners

✅ Training and career development opportunities

✅ Inspection trips and destination familiarization programs

✅ Long-term career growth within a dynamic and expanding travel company

Why Join AVT Travel?

🌏 Work with travelers from around the world

🌏 Join a professional team with over 20 years of tourism expertise

🌏 Gain exposure to Vietnam and Southeast Asia tourism markets

🌏 Be part of a company focused on quality, innovation, and customer satisfaction

🌏 Help create unforgettable "Holidays of a Lifetime" for our guests

Career Path

Tour Operator → Operation Manager → Tour Director