IRD F&B Attendant

• Greet and welcome guests upon arrival at room in accordance with hotel standards and the goals of Pullman Da Nang Beach Resort

• Use guest names whenever possible in accordance with hotel standards.

• To provide a courteous and professional service at all time.

• To handle complaints and guests suggestions by using the proper channel of delegation and report any issue to IRD Supervisor/ Manager and record in the log book accordingly.

• Assist guests whenever possible.

• Follow and adhere to IRD’s and hotel policies & procedures and minimum standards.

• POS System.

• Professional & Complete F&B Service Skills."

"• To keep all storage areas tidy and organized in order to maintain all IRD equipment in good conditions.

• Demonstrate thorough knowledge of and actively sell all food & beverage products available in IRD.

• To ensure that special set up (promotions etc.) in the various point of sales in due time and according to pre-established specifications.

• Helps train and develop new IRD FB Attendants in the team.

• He/she is directly responsible to the IRD Supervisor and work closely with the Kitchen and Stewarding department.

• He/she maintains and develops fruitful relationship with existing and potential clients, suppliers and working colleagues.

• Effectively communicate and liaise with associates on all levels, understanding the importance of teamwork within F&B operations."