IT Helpdesk (Open in HCM and HN)

- Provide application support and technical assistance to users on all BAU matters including but not limited to software/app installation, configuration and troubleshooting.
- Maintain and monitor internet connectivity on performance related issues
- Diagnose and repair any IT related faults that includes IT incidents with close follow up until ticket closure within SLA.
- Create user accounts for new joiners, conduct IT onboarding, termination for leavers, support on password reset and unlocking of user accounts.
- Maintain and update asset inventory listing.
- Handle tech refresh for computer assets
- Liaise with vendors related to IT assets.
- Collaborate with IT Systems, IT Network and other teams to perform testing and support the roll out of new project implementation or deployment.
- Involve in office build projects that include office expansion and relocation tasks.
- Provide timely and progressive update to users on incident/request.
- Update new contents into Grab WIki (Confluence) for proper documentation.