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Mô Tả Công Việc
- Implementation project & operation of Salesforce CRM & Marketing Cloud to meet evolving business needs
- Configure and customize the Salesforce platform to the specs of a company’s needs
- Train and educate other staff on best practices and proper data entry in Salesforce
- Automate sales and marketing processes
- Lead User Acceptance Testing (UAT)
- Clean up CRM data within Salesforce
- Create reliable integrations with Salesforce and other programs like Outreach and Salesloft
- Map out customer journeys and translate them into Salesforce
- Audit data to uncover data integrity issues and/or opportunities for process improvement
- Create dashboards and reliable reports for key stakeholders that help drive strategic decision making
Yêu Cầu Công Việc
- Having a bachelor’s degree in computer science, marketing or related field
- Having 3-5 years of experience in Salesforce project
- In-depth understanding and having a working knowledge of CRM, MKT process flows
- Customer Service & Negotiation skills
- Knowledge of SQL, HTML, CSS, Java and PHP is a plus
- Having a background in finance or accounting and being proficient with Excel, SQL is a plus
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