IT staff

MAIN DUTIES:

Administration

Assist ITM:

• To supervise and control staff concerned in operating computers.

• To ensure all systems are implemented and running smoothly.

• To be ready and responsible when assigned any other duties as designated by superior.

• Refer to operations manual (SOPs) & Policies for details if required> :

- MH SOP - IT antivirus

- MH SOP - IT server room access

- MH SOP - IT backup

- MH SOP - Password change & system user control SOP

- Evalpack policy for IT security

- PCI DSS

- …………….etc

Financial and Revenue Responsibilities

• To receive all configurations in Front Office software.

• Verify the accuracy of all reports printed out from the system.

• To modify or rearrange the report when needed.

• To be familiar with Opera & Micros System (Simphony), other PMS system in Hotel operation

• To assist IT Manager to perform daily/monthly back up procedures, ensure the successful completion of the process and the safeguard of the backup tapes.

• To keep contact with the supplier for good co-operation.

• To assist IT Manager for all kind of reports (monthly, quarterly, yearly). Make sure they are correct & timely submitted.

Training and Human Resources Management

• To plan and organize training for staff concerned with our software / hardware.

• Directly responsible to the EDP Manager for all Hotel’s software.

Miscellaneous

• All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.

• All ambassadors may be assigned to other duties in the hotel as and when required by business levels.