IT Support Engineer - Microsoft Windows

As a IT Support Engineer representative at iTechwx, you will play a crucial role in providing technical assistance and troubleshooting to our customers. Your role & responsibilities Demonstrate good communication skills in supported languages, as well as technical knowledge of Microsoft products, to effectively communicate with Microsoft consumers via phone and email. Produce high-quality documentation and distribute it to the appropriate team members and technical lead. Sticks to service responsibilities to reach high performance standards. Comply with Microsoft Code of Business Conduct and strictly follow data privacy guidelines in all customer communications and interactions with Microsoft – never put customer PII at risk. Your skills & qualifications Have at least 1 year’s working experience in Global customer-facing roles. Excellent spoken English is a must. Excellent customer service skills Passion and desire to develop in the IT industry Available for rotation shifts (3AM - 12PM, 6AM - 3PM, 3PM - 12AM) Benefits for you Competitive salary depending on experience 90% contribution of the gross salary to social insurance from the company side Full salary during the probationary period 12 days of annual leave, 8 days of sick leave Annual Health Checkup For employees working night shift: PVI insurance cover 24/7, night shift meal allowance and 30% allowance on gross salary Working 5 days a week with 2 unfixed days off (Schedule will be arranged by Head of Department)