IT Support HN - Authentication (English - Open to Freshers)

COMPANY INTRODUCTION We are, iTechwx, established in mid-2022, with 600 employees across 3 offices within Ho Chi Minh City and 1 office in Hanoi City. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365. ABOUT AUTHENTICATION MS AZURE Are you passionate about helping others and have a deep understanding of Microsoft Azure? Microsoft Azure is a top cloud platform offering scalable services for building, deploying, and managing applications. It provides tools for AI, data analytics, and more, helping businesses innovate and stay competitive while reducing infrastructure costs. Microsoft Azure offers a wide range of products and services designed to help businesses build, deploy, and manage applications through Microsoft’s global network of data centers. Azure enables businesses to innovate, scale, and reduce IT costs while benefiting from high availability, security, and compliance. What is Azure Authentication? Azure Authentication is a core component of Microsoft Entra ID (formerly Azure Active Directory - Azure AD), responsible for verifying user and application identities within the Azure ecosystem. Primary Goal: Ensuring secure access control to applications, systems, and data by authenticating users and devices. Key Authentication Methods: Password-based Authentication – Traditional username & password login. Multi-FactorAuthentication (MFA) – Adds an extra layer of security. Passwordless Authentication – Uses Windows Hello, FIDO2, or Microsoft Authenticator. Certificate-based Authentication (CBA) – Uses digital certificates for authentication. Single Sign-On (SSO) – Allows users to log in once and access multiple apps. Why It Matters? Enhances enterprise security and prevents identity-based attacks. Protects users against phishing, brute force attacks, and credential theft. Integrates with key Microsoft services like Microsoft 365, Azure Virtual Desktop, SharePoint, Teams. Responsibilities Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues. Resolves or escalates multiple and varied customer issues. Documents technical work and research. Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools. Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues. Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement Provides feedback to improve products to more senior engineers or technical advisors. Identifies potential defects and escalates to more senior engineers to resolve. Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools. Follows processes provided by the business. Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems. Requirements Working time: Rotating Shifts (Every 2-3 months): 7:00 – 16:00, 15:00 – 0:00, 23:00 – 8:00 | Working 8 hours per shift, with a total of 5 shifts per week, and 2 flexible days off Having 1 year of working experience in global customer service roles with a customer-focused and problem-solving mindset. Strong proficiency in English (equivalent to IELTS 6.5 or TOEIC 800 or higher) A genuine passion for IT and a desire to grow within the industry. Open to fresher candidates Benefits Salary ranges from 18.000.000VND Salary at 100% during the probationary period 90% contribution of the gross salary to social insurance An employee who works at night (10PM -6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance 20 days leave (12 days of annual leave and 8 days of sick leave) Training will be offered Full working equipment will be provided Annual Health Checkup Activities: Birthday party, Employee engagement activities. OTHERS: Working location: 8th Floor, Lancaster Luminaire Building, No. 1152 – 1154 Lang Street, Dong Da Ward, Hanoi City Working time: Rotating Shifts (Every 2-3 months): 7:00 – 16:00, 15:00 – 0:00, 23:00 – 8:00 | 5 days’ work week, 2 unfixed days off (9 hours a day, consisting of 8 hours of work and 1 hour for breaks) Recruitment ProgressRound 1Communication + English testRound 2Technical test