IT Support Technician (Asia)

Position Overview:The IT Support Technician is responsible for providing technical support to end-users, for computer systems, hardware, software and related technology, troubleshooting and maintaining computer systems and networks issues. IT Support Technician role ensures that technology resources are functioning efficiently and effectively to support organizational operations.IT Support Technician will also be supporting Production & Maintenance in the Operations Department. Duties and Responsibilities: 1. Technical Support:o Provide first-line technical support to end-users via phone, email, or in person.o Diagnose and resolve hardware, software, and network issues.o Assist with the installation, configuration, and updating of software and hardware.o Provide after-hours support, as needed 2. Hardware and Software Maintenance:o Install, configure, and maintain desktops, laptops, printers, and other peripherals.o Perform routine maintenance and repairs on computer systems and equipment.o Replace or repair faulty hardware components.3. System Maintenance:o Assist with user account management.o Install and configure operating systems and software applications.o Apply system updates, patches, and security configurations.4. Network Support:o Assist in troubleshooting network connectivity issues.o Monitor network performance and assist in optimizing network infrastructure.o Set up and configure network devices such as routers, switches, and access points.5. User Training and Documentation:o Train end-users on how to use hardware, software, and systems effectively.o Create and maintain documentation for IT processes, troubleshooting guides, and user manuals.6. Security and Backup:o Implement and maintain data backup and recovery procedures.o Ensure systems are protected against viruses, malware, and other security threats.o Monitor and respond to security incidents.7. Inventory Maintain:o Maintain an inventory of IT assets, including hardware, software, and licenses.o Track and manage IT equipment requests and replacements8. Support Production & Maintenance:o Support Maintenance.o Support Production. 9. Adaptability & Growth:1. Take on new tasks and responsibilities as business needs evolve.2. Contribute to process improvements and efficiency enhancements.3. Stay updated on industry trends and emerging technologies to enhance IT support capabilities.