Junior IT Support (Up to 30 months of salary per year)

We are seeking an experienced Junior IT Support to oversee our IT support and office admin operations and ensure the 24/7 excellence of our cloud-based software systems. Reporting to the Line Manager and collaborating closely with the CEO/HR admin team to provide services to the whole company, you will lead a team of two IT Support Specialists responsible for monitoring system health, troubleshooting issues, and providing first-level support to internal and external users. This role is critical in maintaining the robustness of our systems and supporting the productivity of our team in a dynamic, agile environment.WHAT YOU WILL DO Support Operations: Ensure efficient handling of first-level support requests via communication channels such as Slack and phone, escalating complex issues to the technical team. System Monitoring: Oversee active monitoring of system dashboards, alerts, and infrastructure boards on platforms like Grafana and AWS to proactively identify and address issues. After-Hours Coordination: Organize and participate in rotation schedules for after-hours system monitoring to guarantee continuous platform operation. Documentation: Maintain comprehensive documentation of support activities, resolutions, and preventive measures to build a robust knowledge base. Software Support: Oversee support for office software and applications, manage user access, and ensure optimal usage practices. Infrastructure Management: Maintain the reliability and security of office network infrastructure, including Wi-Fi, routers, switches, and hardware like printers, laptops, and TVs.