Junior Scrum Master - Up to 30-Month Salary/year

WHAT YOU WILL DO• Facilitate daily stand-ups, sprint planning, reviews, and retrospectives to keep the team aligned and productive.• Promote self-organization and team accountability while supporting the delivery of high-quality work.• Support the team in identifying and resolving impediments, escalating when necessary.• Help maintain Agile tools (e.g., Jira, Confluence) and visualize team progress through dashboards and metrics.• Encourage open communication, psychological safety, and a culture of continuous improvement.• Collaborate with mentors and senior Scrum Masters to grow your facilitation and Agile coaching skills.WHAT WE ARE LOOKING FOREducational Background:• A bachelor’s degree in Information Technology, Software Engineering, Business Administration, or a related field is preferred.• A foundational understanding of Agile frameworks, especially Scrum, through coursework or practical exposure.• Scrum certifications, such as PSM I or CSM, are a plus and show a strong commitment to professional growth.Professional Experience:• At least 3 year of experience supporting or working within Agile development teams, ideally in a Scrum or project coordination role.• Familiarity with Scrum events, roles, and artifacts, even if not yet practiced in a formal Scrum Master capacity.• Some exposure to working in a cross-functional team environment (Product Manager, Developer, QA, UI/UX) is preferred.Technical Proficiency:• Comfortable using Agile project tools such as Jira and Confluence to manage tasks, maintain sprint boards, and document progress.• Basic ability to read and interpret delivery metrics such as velocity, burn-down, and burn-up charts with guidance.• Awareness of the software development lifecycle (SDLC) and curiosity about how Agile principles support effective delivery.• Eagerness to learn best practices around team collaboration and delivery effectiveness (e.g., Definition of Done, backlog grooming).Soft Skills:• Clear and respectful communication, both verbal and written — able to summarize discussions, track decisions, and clarify next steps in meetings.• Active listening skills — pays attention to what team members say and observes team dynamics with curiosity, not judgment.• Good facilitation instincts — knows when to encourage quiet voices, prevent over-talking, and keep the team focused on goals.• Collaborative and empathetic — values the team's shared success and brings a positive, supportive presence to daily work.Growth Mindset & Cultural Fit:• Demonstrates a strong desire to grow as a Scrum Master and contribute to team performance, not just follow a process.• Proactively seeks feedback and learning opportunities — whether through retrospectives, mentoring, or training.• Aligned with Crossian’s culture of ownership, transparency, and team rituals.• Values psychological safety, embraces shared responsibility, and enjoys seeing others succeed through effective facilitation.Bonus Experience (Nice to Have):• Familiarity with the e-commerce domain, especially logistics, inventory, or fulfillment systems (e.g., Giaohangtietkiem, Odoo, Salesforce).• Hands-on experience in product-led or startup environments where speed, iteration, and teamwork are key.• Exposure to basic data analysis or dashboards (velocity trends, release cycles) that support team decision-making.