Junior/Middle - IT Support/Helpdesk (English speaking)

At NFQ, we're all about developing cutting-edge apps, CRMs, ERPs, and other cross-platform products. Both for ourselves and for our clients that include HomeToGo, Kayak, Alaiko, Home24, and many others. We specialize in e-commerce, mobility, and transport & logistics, and we're always eager to tackle new challenges. Whatever the area – from Mobile to UX  – we've got a team that knows it inside out.

Join our team of 800+ professionals across Germany, Poland, Lithuania, Vietnam, Thailand, Singapore, and Egypt. Make your own way with us.

In this role, you will:

IT Helpdesk Tasks:

• Efficiently manage and prioritize IT support tickets to provide timely resolution to end-users.
• Troubleshoot technical issues reported by employees and escalate complex problems to the appropriate teams if necessary.
• Maintain documentation of troubleshooting steps and solutions for future reference.

Account Management:

• Create, modify, and disable user accounts across various systems (Google Workspace, Active Directory, Slack, etc…)
• Ensure adherence to security protocols and standards during account management processes.

User Onboarding/Offboarding:

• Perform onboarding procedures for new users, including account creation, access provisioning, and equipment setup.
• Conduct offboarding procedures for departing users, including account deactivation and equipment retrieval.

IT Knowledge Base and Guidelines:

• Develop and maintain a comprehensive IT knowledge base and guidelines to facilitate self-service troubleshooting for end-users.
• Regularly update documentation to reflect changes in IT systems and processes.

Mobile Device Management (MDM):

• Enroll devices in the Mobile Device Management system to ensure security compliance and effective device management.

IT Asset Management: 

• Maintain an accurate inventory of IT assets, including hardware and software.
• Track asset lifecycles, conduct audits, and ensure proper disposal of retired assets.

IT Procurement:

• Assist in procurement processes by identifying IT requirements, obtaining quotes, and coordinating purchases with vendors.
• Maintain records of procurement activities and ensure compliance with organizational policies.

Door Access System Management:

• Manage access control systems, including adding or removing users, configuring access levels, and troubleshooting access issues.

Printer Permission Management:

• Administer printer permissions and configurations to ensure secure and efficient printing operations across the organization.

Access Cisco Switch Management:

• Configure and manage network switches to maintain optimal network performance and security.
• Monitor switch health, troubleshoot connectivity issues, and implement necessary configurations.