Loss Prevention Supervisor

Job description:

• Patrol all areas of the property; secure rooms; assist guests with room access. 
• Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audit. Monitor Closed Circuit Televisions and alarm systems.
•  Authorize, monitor, and document access to secured areas. 
• Assist guests/employees during emergency situations. Respond to accidents, contact EMS or administer first aid/CPR as required. Gather information and complete reports. 
• Maintain confidentiality of reports/documents, release information to authorized individuals. 
• Defuse disturbances in accordance with company policies and procedures. 
• Resolve safety hazard situations. Handle all interruptions and complaints. 
• Escort unwelcome persons from the property. 
• Ensure compliance with alcoholic beverage control laws. 
• Call for assistance using proper code responses. Provide proper paperwork to employees.
• Assist management in training, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. 
• Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. 
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. 
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. 
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. 
• Ensure adherence to quality expectations and standards. In addition, some states may have additional licensing/registration requirements to be considered for this position. 
• Read and visually verify information in a variety of formats (e.g., small print). 
• Visually inspect tools, equipment, or machines (e.g., to identify defects). 
• Enter and locate work-related information using computers and/or point of sale systems. 
• Move at a speed required to respond to work situations (e.g., run, walk, jog). 
• Stand, sit, or walk for an extended period of time or for an entire work shift. 
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. 
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. 
• Move through narrow, confined, or elevated spaces. 
• Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. 
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping. 
• Perform other reasonable job duties as requested by Manager.