Nhân Viên Lễ Tân Nam

• Understanding of all hotel facilities and operation times

• To always keep office area clean & tidy.

• To be aware of emergency procedures and always able to take proper action.

• Understand telephone courtesy.

• To always be punctual and arrive at work as scheduled.

• To maintain high standard of personal grooming and hygiene.

• To always work closely with other Front Office staff and Front Office Manager relating to guest services.

• To always maintain effective internal and external communication and make sure to handle all calls in a very courteous manner.

• To ensure good teamwork amongst staff in the department.

• To maintain high degree of morale within department.

• To attend meeting, briefing and training as assigned by department head.

• Ensure all equipment at the front desk is in order for operation.

• To ensure all policies and procedures are adhered to.

• To assume other duties as assigned by The Front Office Manager.

• Coordinate guest special request with the appropriate department

• Develop a strong knowledge of hotel facilities in or out side of the surrounding town.

• Handling guest complaint, and follow up or refer to the appropriate person