Operation Manager/ Quản lý Vận hành

- Ensure that each department delivers a consistently high standard of guest service. Also, achieve business objectives and maximise the profitability of all outlets. Maintain effective cost controls in all areas.

- Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction.

- Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.

- Work alongside all HODs to ensure the smooth running of the day-to-day operations.

- Conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performance targets and guest feedback.

- Deputise for the Cluster General Manager in his absence and at various meetings & events.

- Be responsible for maximising profit through the consistent delivery of the highest standard of service.

- Ensure consistent implementation and review of SOPs throughout all Departments.

- Be responsible for all the day-to-day queries, complaints or problems that arise in the hotel.

- Monitor the hotel functions book and familiarise yourself with all updates & amendments.

- Liaise daily with the Cluster GM and QA Manager to forecast Hotel business on a weekly basis and plan accordingly.

- Maximise financial opportunities and achieve pro-active up-selling environment throughout the hotel.

- Carry out Duty Management shifts as required.

- Conduct regular fire walks and Health & Safety audits.

- Promote a positive employee relations culture through effective communication and regular team meetings.

- Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation and grooming.

- Ensure that reasonable care is taken for the Health and Safety of yourself, other employees, guests and any other persons on the Hotel premises.