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Mô Tả Công Việc
- To participate in the daily briefing with the Housekeeping Supervisor or Assistant Executive Housekeeper
- To understand and strictly adhere to the rules and regulations established in the Employees Handbook.
- To understand and strictly adhere to the hotel’s policy on fire, hygiene, health and safety and to handle all equipment, utensils and uniforms with care
- To maintain a high standard of personal appearance and hygiene at all times
- To maintain a good rapport and working relationship with staff of all other departments
- To provide a courteous and professional service at all times
- Introduces all new staff to Housekeeping facilities and services and explains all policies, tasks, procedures and standards related to Laundry section to ensure the highest standard of service
- Administers staff schedules to ensure sufficient staff to cover workload and to minimize overtime payment
- Report maintenance deficiencies and items in need of repair
- Carry out lost and found procedures
- Manage master keys in his/her possession
- Attend training and meetings when required.
- Carry out any other reasonable task set by the Hotel's Management
- Manage the housekeeping office
- Receive all incoming calls and respond accordingly
- Allocate room and task lists to housekeeping staff
- Ensure keys are issued in line with security procedures
- Log and store all lost property after each shift; send lost property to guests in line with procedures
- Ensure all relevant guest information is communicated to housekeeping staff
- Carry out administrative and IT duties
- Organize and control extra duties and special tasks
- Report all necessary maintenance daily and log all jobs
- Liaise with Front Office staff to ensure all information is communicated efficiently and promptly
- Ensure that communication has been clear and consistent to all shifts
- Update system regularly to give maximum room return to the hotel/s active inventory through coordination with the Housekeeping Supervisor
- Handle emergencies if and when they occur in the department
- Handle staff and guest requests by delegating to the appropriate individuals and follow up to ensure department and hotel standards are met
- Responds to all emergency call which includes monitoring the alarm system
- Dispatching and directing the proper crafts to the location, notifying other departments and the alarm-company of the situation
- Present a positive, professional, and courteous image, to ensure guest satisfaction
- Maintain the brand's high quality standards
- Ability to remain calm and perform all essential functions during emergency situations
- Maintain control of Guest Supplies, prepare the needed supplies for requisitions
Yêu Cầu Công Việc
- It’s a physical role and you’ll be on your feet most of the day, so fitness is important
- Strength – with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects
- You’ll might need to bend and kneel to complete some activities
- Literacy skills - reading, writing and basic maths skills
- Flexible attitude to shifts – you may need to work nights, weekends and/or holidays
Hình thức
Quyền Lợi
- Competitive salary and benefits package
- Great Learning Cultures within IHG Group
- Careers Development Opportunities
- Dynamic and proactive l working environment
- Open-door Working Cultures
Mức lương
Thỏa thuận
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