Outlet Supervisor - Giám sát Nhà hàng

JOB SUMMARY

• Ensure associate is working together as a team to ensure optimum service and that guest needs are met.
• Inspect grooming and attire of associate, and rectify any deficiencies.
• Complete opening and closing duties including
• setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc.
• Inspect storage areas for organization, and cleanliness.
• Complete scheduled inventories and stock and requisition necessary supplies.
• Monitor dining rooms for seating availability, service, safety, and wellbeing of guests.
• Complete work orders for maintenance repairs.

CRITICAL TASKS

General Food and Beverage Services

• Report any employee, guest, and/or vendor incidents and accidents to management and Loss Prevention at the time of the incident and/or accident.

• Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.

• Assist your and other departments when needed to ensure optimum service to guests.

• Document any and all guest and employee incidents/accidents for management follow up.

• Inspect storage areas for organization, use of FIFO, and cleanliness and rectify any deficiencies.

• Notify management of maintenance repairs issues.

• Complete work orders for maintenance repairs and submit to Engineering, or contact Engineering directly for urgent repairs.

• Follow property key policies, including checking out and returning keys to appropriate departments.

• Complete scheduled inventories (e.g., opening inventory) of supplies, food, and liquor to check stock and requisition necessary supplies.

• Monitor dining rooms for seating availability, service, safety, and well-being of guests.

• Communicate information to manager/supervisor by documenting pertinent information in appropriate department logbook.

Policies and Procedures

• Follow company and department policies and procedures.

• Protect the privacy and security of guests and coworkers.

• Maintain confidentiality of proprietary materials and information.

• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.

• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.

• Perform other reasonable job duties as requested by Supervisors.