Pre-due Team Head (Early Collection)

Trách nhiệm công việc1. Manage Pre Due Team’s (60%): Supervise the team’s activities to ensure team/ staffs meet Pre-due target Ensure daily assignments are done within the specified time: Case allocation (regular and bouncing case), consolidate file/ call status and release report to team on time. Hourly generate and update Paid/RF status, productivity report and sent back result to respective staff for further follow up. Handle and solve all related queries, requests, and tickets. Promptly and accurately reply ticket to related departments within TAT requirement. Provide an excellent training and monitoring for team and new staff to bring them a soonest catch up on daily work with acceptance service level. Performed phone monitoring and random call audits to ensure TCs meet QA criteria Working closely with sub-team to chasing target: working at weekend and staying late to check up productivity/ target requirement after TC’s finished their work (usually 3 days each due and at least 2 Sat/month) 2. Training & Support (30%): Calling fewer portfolio ~50 % vs TCs depend on volume. Supporting for TC absent suddenly to ensure team’s daily activities Participate and contribute to team meetings, training and quality workshops. 3. Others (10%): Perform excellent administrative tasks: data entry, timesheet, team’s equipment management, document arrangement, and maintaining a clean and enjoyable working environment Others task which are assigned by Pre-due Team Leader Kỹ năng & Chuyên môn1. Qualification: College, University graduated is preferable. Probably in Economics, Finance or Banking 2. Work Experience: Experience as Team Leader Collection, Call Center, Customer Service is preferable 3. Knowledge: SVFC's products and due date Performance management Driven target achievement & Target and scheme proposal Predue workflow & Predue's systems Retail banking and consumer finance Efficiency process improvement Customers' repayment behavior Vietnameses - English_ Intermediate 4. Skills Team management skill (Relationship building; )Agility and adaptability; Employee motivation; …) Good at Computer literature (MS Word, Excel, Power Point...) skill, careful, detail oriented Reporting, data analysis System knowledge Orented customer mindset Carefulness, perseverance, motivation and self motivation Problem solving, conflict management Pressure management Coaching, training, mentoring, interview skill Phúc lợi dành cho bạn Attractive KPI Bonus (monthly or yearly) and 13th month salary Premium personal healthcare insurance for all employees and spouse and/or children 14 – 20 days annual leave, 3 days of sick leave with pay Woking location: 20 Đường Cộng Hòa, Phường 12, quận Tân Bình, Thành phố Hồ Chí Minh, Việt Nam