Public Relations Manager/ Trưởng phòng quan hệ công chúng

• Develops a public relations program for the hotel based on its marketing goals.
• Liaises with Marketing in targeting specific markets and developing the public relations strategies to reach these markets.
• Manages all promotion materials and collateral design and production.
• Develops media contacts, plans press conferences and other press activities. Acts as hotel’s liaison with media to promote good publicity and counteract bad publicity.
• Develops and organizes promotional activities, coordinates with departments concerned; invites VIPs and media to promotional activities; prepares and issues press releases.
• Establishes sales leads from the study of magazines, newspapers and form personal contacts; coordinates sales lead with Banquet and Sales Department.
• Disseminates corporate press releases to appropriate local trade and consumer media.
• Establishes a program for sending promotional news to trade publications on a regular basis, issues releases covering special events, promotions, etc.
• Prepares promotional press releases on personalities among guests and employees of the hotel and on newsworthy events in the hotel.
• Provides information to other departments on activities within and outside the hotel which may be useful when dealing with guests.
• Accepts clients and media complaints, requests, and inquiries and coordinates handling with departments concerned.
• Coordinates all activities with the Sales Department.
• Maintains good public relations by extending personalized service to VIPs. e.g. following up on reservations for VIPs, assisting in greeting VIPs and groups upon their arrival, sending welcome letter to VIP guests.
• Coordinates guest lists and invitations for VIP receptions, luncheons, dinners, etc.
• Maintains clipping files pertaining to the hotel(s) based on daily perusal of the media and provides same to General Manager, other departments, other hotels, corporate public relations, as appropriate.
• Maintains mailing list/ contact file.
• Maintains hotel photo library.
• Liaises with Human Resource Director and Corporate Brand Marketing on matters affecting corporate image.
• Develops hotel gifts and giveaways.
• Builds profile within local market place through attendance at various events and local market place.
• Co-ordinates hotel photography, collateral design, production and distribution in accordance with the corporate brand identity guidelines.
• Co-ordinates with Corporate Office for all brand marketing and positioning related matters on behalf of the hotel.
• Monitors awareness of competitor activities and use information when developing strategies.
• Plans and coordinates sponsorship activities.
• Performs other duties assigned by the Marcom Manager or Director of Sales & Marketing.

General Responsibility

• Presents best grooming and appearance to guest at all times.
• Protects hotel environment, facility and equipment, and save energy.
• Anticipates guest needs and reacts accordingly.
• If approached by guest with problem, takes ownership until guest is satisfied.
• Complies with all regulations and policies of relevant department and Hotel.
• Maintains a favorable working relationship with all other company team members to foster and promotes a cooperative and harmonious working climate.
• At all times projects a favorable image of the Radisson Blu Resort Hoi An to the public.
• Works within the company’s Human Resource framework to ensure the departmental performance of the team member is productive (recruiting, training and conducting any formal performance appraisals in line with company guidelines).
• Works with Director of Finance in the preparation and management of the department’s budget.

Occupational Health and Safety Responsibilities

• Demonstrates Awareness of OH&S policies and procedures and ensures all procedures are conducted safely and within OH&S guidelines and ensures your direct reports do the same
• Be aware of duty of care and adheres to occupational, health and safety legislation, policies and procedures
• Be familiar with property safety, first aid and fire and emergency procedures and operates equipment safely and sensibly
• Initiates action to correct a hazardous situation and notifies supervisors of Security Department potential dangers
• Well knows the safety regulations and strictly carry out it
• Improves safety and takes the measures of guarding conducted by technology and combinations

Create 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provide employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork

• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
• Performs other duties required to provide the service brand behavior and genuine hospitality.

• Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance.
• Communicate effectively with guests, co-workers and the manager.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• Maintain a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment.
• At all times projects a favourable image of the Hotel to the public.
• Assist in the development of the Hotel business plan and ensure an overall understanding of its departmental goals and objectives.
• Attends work on time as scheduled.
• Follows safety and security rules and procedures.