QA Manager

Forix is a dynamic and innovative company committed to delivering top-quality products and services to our clients in the U.S. We are seeking a QA Manager to lead, develop, and elevate our Quality Assurance team and processes across multiple eCommerce projects. This role is responsible for driving a strong QA culture, ensuring testing excellence, standardizing workflows, and fostering collaboration among QA, PM, and Development teams to deliver high-quality, reliable digital solutions. JOB DESCRIPTIONS1.Build and Elevate QA Mindset & Testing QualityFoster a strong QA mindset centered on ownership, user empathy, and proactive issue identification.Train and mentor QAs to enhance testing skills in areas such as UI/UX validation, functional accuracy, data integrity, and performance validation.Review test results and bug reports to ensure completeness, accuracy, and compliance with requirements.Conduct pre-UAT audits to minimize client-discovered issues and improve release confidence.2. Standardize QA Framework and ProcessesDevelop and maintain standardized QA checklists, templates, and workflows for various platforms and project types.Ensure testing consistency, efficiency, and thoroughness across all projects.Streamline collaboration and communication between QA, PM, and Development teams to improve clarity of scope, expectations, and handoffs.3. Strengthen Team Management and Performance AccountabilityMonitor key QA performance metrics, including bug detection rates, missed issues, testing quality, and turnaround time.Identify areas for improvement and implement mentoring or development plans for underperforming team members.Raise performance or capability concerns to management when necessary.Support recruitment, onboarding, training, and skill assessment of QA team members.4. Optimize Resource UtilizationRegularly review QA workload distribution across teams to identify potential over- or under-utilization.Collaborate with PMs to adjust assignments and ensure balanced workloads.Escalate resource or workload concerns that may impact quality to management.5. Improve Cross-Team Collaboration and Quality AlignmentParticipate in planning or design handoff sessions to clarify requirements and identify risks early.Serve as the primary point of contact for QA-related escalations and facilitate issue resolution with PMs and Developers.Promote transparent communication and alignment on quality expectations across all teams.6. Continuous Improvement and Knowledge DevelopmentPrepare QA summary reports to highlight testing trends, recurring issues, and improvement initiatives.Lead QA postmortems to identify lessons learned and refine QA practices.Develop and maintain a QA knowledge base including best practices, guides, and process documentation.Drive continuous improvement of QA maturity, tools, and documentation standards.